Dear Customer who had a poor experience

I'm sorry you had a bad experience at our restaurant and our food did not meet your taste standard. IF refunding all your money back would make you feel better about your experience please let me know and I would be more than happy to do so. Unfortunately, I was not at my Kingsport store and could not have controlled or oversaw what went wrong. Please contact me at 423 276-5473, Benson.

I tried this resturant for the first time tonight. I ordered a california roll and a hibachi dinner of Yaki. The california roll was acceptable if somewhat plain in taste. The dinner salad was extremely small but contained fresh lettuce and the shrimp sauce had a good flavor. Unfortunately the hibachi dinner that cost me $12.00 was terrible. The rice tasted like dried out brown rice leftover from a day or two ago. It had a very strong black pepper taste as if someone had tried to hide the old rice by covering it with pepper. The beef was tough and had no real flavor. I suspect it was a matter of using the cheapest meat available. The meat was then covered with what was supposed to be a terriyaki sauce. The sauce tasted so bad I had to restrain myself from spitting it across the room. I ended up leaving my entire plate sitting on the table and going to speak with the cashier who turned out to be the owners wife. She stood there and smiled but kept insisting that there was no way her rice could be dry or old. When I showed her the plate of food she refused to look at it and just kept insisting that it must be good. She did admit that they used a meat that was often tough and said that she couldnt be responsible for tought meat. I asked if she could get me something else and was told that I would have to pay for both meals if I ordered something else. I ended up paying almost $20.00 for a meal I couldnt eat and leaving the resturant to go home and eat leftovers. If you dont want to waste $20.00 per person on a meal that you can't eat... stay away from this resturant!!!